Frequently Asked Questions
Visiting
Do I need an appointment?
Appointments preferred and walk-ins are welcome.
Can I wait, or should I drop it off?
Either works.
Can I drop off after hours?
Yes. We have an after-hours key drop so you can leave your vehicle at your convenience. Call us for instructions.
Do you tow?
We offer 24-hour towing. Call our main number to reach the on-call tow truck driver.
Can you give me a ride home?
Yes. We can give you a ride home if you prefer to drop off your vehicle. We don't offer loaner vehicles.
What are your hours?
Monday through Thursday 8 AM to 5 PM, Friday 8 AM to 4 PM. Closed Saturday and Sunday.
Repairs and Pricing
Do you give quotes over the phone?
We give free quotes. Call us with your vehicle details and what you need done.
Is there a diagnostic fee?
100% of any diagnostic fee is applied toward your repairs.
What vehicles do you work on?
Cars, pickups and vans.
Do you work on hybrids or EVs?
For hybrids and EVs, we offer oil changes only, where applicable.
Do you do tires, alignments or state inspections?
No. We don’t offer tires, tire balancing, wheel alignments, tire-pressure sensor service or NC state inspections.
Do you rebuild transmissions?
We replace transmissions. We don’t rebuild them.
Warranty and Parts
What’s your warranty?
12 months / 12,000 miles.
Can I bring my own parts?
Yes. Customer-supplied parts carry no shop warranty, and labor isn't covered if the part turns out to be defective.
Payments and Discounts
How can I pay?
Credit cards and cash.
Do you work with fleets?
Yes. Fleet accounts are welcome. Ask us about setting one up.
Do you have a military discount?
Military discount available. Ask us for details.